Effective Date: 01/01/2018
At National BNB, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and share your data when you engage with our services, including through SMS communications as part of our A2P (Application-to-Person) messaging campaigns.
1. Information We Collect
We collect personal information to provide you with our services, improve our offerings, and comply with regulations. The types of information we may collect include:
- Personal Identifiers: Name, email address, phone number, postal address, and other contact information.
- Property Information: Details about properties you own, manage, or rent, including location, booking history, and preferences.
- Financial Information: Payment details for services such as rental management fees, maintenance, or booking transactions.
- Communication Data: When you communicate with us via text message, email, or phone, we collect the content of your communications.
- Usage Data: Information about how you interact with our website and services, such as IP addresses, browser type, and access times.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To manage your vacation rental properties, facilitate bookings, and provide customer support.
- Communication: To send you important updates about our services via SMS, email, or phone, including appointment confirmations, promotional offers, and general announcements.
- Improvement of Services: To enhance our services, develop new features, and improve user experience.
- Legal Compliance: To comply with legal obligations and protect the rights of National BNB and its users.
3. SMS and A2P Messaging
By providing your phone number and opting into our messaging services, you agree to receive SMS messages from National BNB. These messages may include:
- Property management updates
- Appointment confirmations
- Promotional offers
- Transactional alerts
- Notifications regarding booking status and availability
You can opt-out of receiving SMS messages by replying “STOP” to any message you receive from us. Standard messaging and data rates may apply.
4. Data Sharing
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors that help us manage our business, such as payment processors, property management tools, and communication platforms (including A2P messaging providers).
- Legal Authorities: When required by law or to protect our rights, we may disclose your information to law enforcement or regulatory bodies.
5. Data Security
We use industry-standard practices to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure.
6. Your Rights
You have the right to:
- Access Your Data: Request access to the personal data we hold about you.
- Correct Your Data: Request that we update or correct any inaccuracies.
- Delete Your Data: Request the deletion of your personal data, subject to legal or contractual obligations.
- Opt-out of Communications: Withdraw your consent to receive marketing communications at any time.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the revised policy on our website or through other communication channels.
9. Contact Us
If you have any questions or concerns about this privacy policy or how your personal data is handled, please contact us at:
National BNB Email: privacy@nationalbnb.com
Phone: 689-306-8177
Address: 7901 4th st n ste 4000 st petersburg, fl 33702
